Gladiator Cases is located: 172 Otis Street Northborough MA, 01532

Gladiator Cases is open 9am to 5pm Monday to Friday. EST

Call us at 800-519-2771 to recieve a return athurization before sending any products back. We will accept all undamanged, returns within 14 days of delivery in original packaging. Customers are responable for freight charges. Customers will be refunded the full purchace price. No shipping charges will be refunded. Gladiator Cases 172 Otis Street, Northborough MA, 01532

Yes our cases have a 30 year warranty. Terms of Warranty We offer a guarantee of durability for the Warranty Products for a period of 30 years. Should material or manufacturing defects occur during this period Gladiator Cases, as warrantor, offer one of the following services of its choice under the warranty: – free repair of the product or – free exchange of the product for an item of the same value (or a follow-up model where the original product is no longer available). The warranty promise applies exclusively to the functional state of the Warranty Product. Follow-up costs, including any consequential damage or assembly costs, are not part of the warranty and will not be reimbursed. The warranty promise applies exclusively to the synthetic and metal parts of the product. B&W International GmbH’s warranty applies within the area of the European Union. German law shall apply for all legal disputes in connection with this Agreement. The warranty period is calculated from the date of the invoice/purchase receipt. A warranty claim requires that B&W International GmbH are able to review the warranty case within the warranty period after having received the Warranty Product. The Warranty Product should be sent in with a copy of the invoice/purchase receipt and an as accurate as possible description of the defect. Without this information, it is not possible to perform an inspection or claim under the warranty. Provided we are dealing with a justified warranty claim you will not be charged for postage during the warranty process. B&W International GmbH will reimburse any advance postage costs. Warranty claims cannot be made for damages to the Warranty Product through: – improper or incorrect use – disregard of any safety precautions – disregard of operating instructions – Excessive use of violence (e.g. blow, impact, fall) which exceeds the test criteria according to the certified standards (DEF-STAN and ATA300); the test criteria can be found in the test reports published on our website: DEF_STAN & ATA-300. – unauthorised repair attempts – usual wear and tear In particular, damage caused by falls and damage following on from that, e.g. failing impermeability due to a previous fall, are excluded from the warranty. Attempts at repair or repairs carried out by a non-authorised workshop or by non-authorised personnel are also excluded from the warranty. Note: Your rights under current law, such as your rights against the vendor under the purchase agreement (e.g. legal liability for material defects) remain unaffected by this warranty. This warranty applies in addition to the applicable warranty and liability regulations and does not restrict the rights of consumers against vendors or other mandatory rights or inalienable rights according to the law on general terms and conditions of business. Therefore, should the purchased product be faulty you can, in line with the vendor’s legal liability for material defects, approach the vendor regardless of whether a warranty case applies or a claim is made under the warranty.

Yes, our team is more than happy to assist you. You can call us at 800-519-2771. We are avaliable from 9am-5pm Monday to Friday EST. Or email us at: sales@gladiatorcases.com

You can reach one of our sales representatives as 800-519-2771 9am to 5pm Monday thorugh Friday.